LAST UPDATED
05/01/2026
Homey Messaging
Covers the real-time messaging interface, transforming case communication from scattered emails into a centralised and seamless experience for all parties.
Dashboard
Lead Dashboard
Real-Time Case Communication - Connect Your Entire Team Instantly
Previously, communication was lost in fragmented email chains. With this feature, all parties communicate via real-time messaging within the case. It supports a Case Channel for public updates and Direct Messages for private conversations between specific parties.
Turbo Streams Technology
Messages appear instantly without page refreshes using Turbo Streams. Users can attach files securely with previews. The system automatically identifies valid participants (Lead Handlers, Solicitors, Clients) and ensures messages are only delivered to active users.
Persistent History
Message history is searchable and persistent. Offline users receive asynchronous email notifications with links to the conversation, ensuring no updates are missed. This creates a single source of truth for all case-related discussions.