Homey Messaging
Centralised, real-time communication for every property transaction
Feature Published Date:
November 2025
Feature Coverage:
Professional and Client Dashboards · Case Management · Communication Hub
Built around the case, not inboxes
Homey Messaging is designed to mirror how conveyancing actually works. Every conversation is tied directly to a case, ensuring that communication remains contextual, visible, and accessible to all relevant stakeholders throughout the transaction lifecycle.
Instead of searching through emails or chasing updates, users can rely on a single source of truth that lives within the Homey platform.
Case-wide communication channel
Each case automatically includes a Case Channel, bringing together solicitors, clients, conveyancers, lead handlers, and estate agents in one shared space. Messages sent here are visible to all stakeholders, ensuring transparency and reducing miscommunication.
As new stakeholders are added or roles change, they are automatically included in the channel—keeping everyone aligned without manual setup.
Direct messaging between stakeholders
For conversations that require privacy or focus, users can message any stakeholder one-to-one directly from the case. Direct messages are clearly labelled with participant roles, making it easy to understand who is involved at a glance.
This enables quick clarifications and targeted discussions without removing context from the broader case.
Share documents where the conversation happens
Homey Messaging removes the friction of sending documents separately by keeping file sharing within the conversation itself.
Documents are easy to upload, download, and reference—without leaving the platform.
Secure file attachments
Users can share PDFs, JPEGs, and PNGs directly within messages, with support for drag-and-drop uploads or an attach button. Each file can be up to 10MB, making it suitable for common conveyancing documents.
All shared files are automatically saved and categorised in the Documents Hub, ensuring nothing is lost and reducing duplicate uploads.
A single source of truth for every conversation
Homey Messaging brings clarity and structure to one of the most fragmented parts of conveyancing: communication. By centralising all conversations and documents within the case itself, the platform eliminates uncertainty, reduces delays, and ensures every stakeholder is working from the same information.
Messages are easy to find, simple to act on, and always available—whether the case is active, completed, or handed over to a new professional. With built-in transparency, real-time updates, and secure document sharing, Homey Messaging supports better decision-making and smoother progress at every stage of the transaction.
Built to support faster, clearer conveyancing
By removing reliance on email and keeping communication tied directly to the case, Homey helps professionals respond faster and clients stay informed with confidence. The result is fewer follow-ups, less friction, and a more predictable conveyancing experience for everyone involved.
